We fired everyone who was late…this is why..
Summary
- I realized that setting a strong tone and maintaining high standards are pivotal in business management.
- I learned from a gym owner how enforcing punctuality by firing late employees establishes expectations and resets performance standards.
- My first job at Smoothie King taught me that even if you're trained to maintain a clean and stocked environment, a manager's lax approach can undermine the owner's intention and create a new, less productive norm.
- It's critical to recognize if there is a 'Vince' in your organization who might be lowering your company's standards and damaging its culture.
- Business is as much about heart (culture, soft skills, behavior) as it is about smarts (strategy, acquisition, pricing structures).
- Strategy in business is straightforward, but execution gets lost when employees don't understand the importance of their actions, leading to a lack of proper implementation.
- Consistent execution of the basics and fostering a culture of excellence will lead to disproportionate returns, growth, retention, and low employee turnover, regardless of strategy.
- As leaders, it's our job to focus on fundamental practices and be intolerant of anything but excellence, reinforcing these behaviors to maintain a high performance culture.
- Emphasizing soft skills and character traits can be more crucial than specific talents or competencies when building a successful team.
- Always executing the basics is what distinguishes advanced individuals and organizations, so it's important to regularly evaluate if you are maintaining those standards.
- Eliminate the 'Vince's in your business and cultivate a championship mentality for continued success.
Video
How To Take Action
A good way of doing business is to make sure everyone knows that being on time and doing jobs well is super important. If someone doesn't follow the rules, it's important to let them go. This shows everyone that you mean business and keeps things running smoothly.
Maybe you have a 'Vince' at work who isn't doing things the way they should. If you do, you should talk to them or maybe find someone new who will help make the team better.
Remember, having a good team isn't just about being smart with money or plans. It's also about making sure everyone works well together and cares about what they do. To make sure your team is awesome, teach them why their jobs are important and show them how to do things right every time.
Practice the simple stuff every day. This is what makes a winning team. Check often to see if you're all working to the best standard. Get rid of any 'Vince's and help everyone do their best. This way, your business will grow and be strong.
Look for people with good hearts, not just good brains. Choose people who are kind and work hard. And always ask yourself if you're doing the simple things right. If you do, you'll be ahead of the game. Don't let anyone in your team be like 'Vince'. Keep the team strong and you'll keep winning.
Quotes
"Advanced people never don't do the basics"
– Alex Hormozi
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"You've got the smarts and you've got the hearts and you have to have both"
– Alex Hormozi
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"I'm looking way more for character traits now"
– Alex Hormozi
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"The difference between somebody who yields disproportionate returns on advertising crazy profits good growth great retention on employees low turnover from a company that doesn't have that"
– Alex Hormozi
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"As long as you have a relatively sound strategy like you're not selling things at a loss then the difference between the two is going to be your ability to execute and have people execute on your behalf"
– Alex Hormozi
