The ONE Person You Need to Scale a Million Dollar Business
Summary
- I believe the key hire to scale a business successfully is an effective operator.
- Operators should act as filters, not bottlenecks, to streamline communication and feedback within the company.
- A strong operator keeps you informed with high-priority issues and necessary data for strategic decisions.
- A crucial trait to look for in an operator is loyalty—they tend to stay with the visionaries they believe in for the long haul.
- Operators need to be more than just process-oriented; they must be influential leaders driving the entire company toward your vision.
- It's important for an operator to be coachable because they need to adapt differently at each growth stage of the business.
- An operator is needed when someone is vision-oriented and quick to start projects but may struggle to scale the business effectively due to a lack of managerial soft skills or empathy.
- The right operator believes in the visionary's mission, complements them by being empathetic, and can scale the business from one to ten.
- Rather than hiring multiple people, finding the one right operator can be more effective as they can build and manage the team under your vision.
Video
How To Take Action
I would suggest finding an operator quickly if you're great at starting projects but not so skilled at managing people. Look for someone loyal, influential, and adaptable. They must believe in your vision and have the soft skills you might not have. Here's how to make it happen:
- Identify if you need an operator. If you start things fast but need help to grow without scaring people away, it’s time.
- Search for loyalty in a candidate. You need someone who will stick with you through thick and thin, for many years.
- Make sure they're not just about processes; they should inspire the team and push them toward your shared vision.
- Pick someone coachable. Your operator must adjust to different growth stages and challenges, changing their approach as needed.
Once you have your operator, trust them to build and manage the team. They will filter important information to you and take care of day-to-day issues, freeing you to focus on strategy and vision. Don't hire lots of people when one right operator can do more effectively. And remember, they have to be a filter, not a bottleneck, communicating well up and down the company ladder.
With the right operator, you'll find scaling your business from one to ten a smoother journey. They'll handle the daily grind while you dream big and chart the course. It’s a valuable partnership that can make all the difference.
Quotes
"Good operators are filters not bottlenecks"
– Leila Hormozi
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"The three things that I would look for if you're trying to find that operator is first off loyalty"
– Leila Hormozi
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"You need someone who's not just good at processes but is influential"
– Leila Hormozi
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"You need someone who is coachable"
– Leila Hormozi
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"They understand that they have to be a complete doer at one stage, then they have to be a complete delegator at another"
– Leila Hormozi
