How To Get Your Employees To Do What You Want
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Summary
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I call this the Management Diamond. If someone isn't doing what you want, it's usually for one of these reasons: they didn't know, they didn't know how, they didn't know when, or they didn't know why you wanted it done.
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Clear communication is key. Always explain exactly what you want done, how to do it, when to do it by, and why it's important.
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When explaining tasks, include deadlines. Ask them how long they think it will take.
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Use the "3DS" method for teaching a skill: Document the process step-by-step, Demonstrate it, and then have them Duplicate it using the document.
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Motivation is crucial. Explain how their work fits into the larger mission. For example, handling customer service well means happier customers, which leads to more sales and referrals.
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Make sure everyone knows how their role contributes to the business's success. This connection increases motivation and engagement.
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How To Take Action
I would suggest implementing the "Management Diamond" to ensure your team knows exactly what to do. Start by clearly communicating tasks. Make sure everyone knows what needs doing, how to do it, when it needs to be done by, and why it’s important. This helps avoid misunderstandings and delays.
A good way of doing this is using deadlines. Explain the importance of timing and ask your team how long they believe a task will take. This not only sets clear expectations but also involves them in the planning process.
To teach a skill effectively, use the “3DS” method. First, Document the process in simple steps. Then, Demonstrate it by following the steps yourself while they watch. Lastly, have them Duplicate the task using the document. This way, they practice until they achieve the same results, ensuring they’ve learned the skill properly.
Finally, motivate your team by showing them the bigger picture. Discuss how their roles contribute to the overall success of the business. For instance, explain how good customer service leads to happier customers, which can result in more sales and referrals. When people understand how they fit into the mission, they’re more engaged and driven to perform well.
Remember, the key is clear communication, practical training, and connecting day-to-day tasks to the bigger mission. This approach fosters a motivated and capable team without needing a big budget or time.
