How They Train Doctors to Give Bad News

Summary

• When you need to deliver bad news, it's essential to brace people for it. Just like doctors saying, "You might want to sit down for this," it prepares people mentally.
• People have a strong capacity to handle bad news if they are warned beforehand. This makes the impact less shocking and more manageable.
• Timing is critical when delivering feedback, especially after a major event like a pitch or presentation. Give people a cool down period before diving into critiques.
• Learning this technique can help in both personal and professional settings to communicate tough news more effectively and empathetically.

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How To Take Action

I would suggest implementing the following strategies to manage tough conversations in your business or personal life:

1. Brace People for Bad News: Before delivering bad news, prepare the person mentally. Just like doctors say, "You might want to sit down for this," use similar language to help the person adjust. It reduces shock and makes the news easier to handle.

2. Choose the Right Time: Timing is everything. If someone has just completed a big task or event, like a pitch or presentation, give them a cool down period before discussing any negative feedback. This will make them more receptive and less defensive.

3. Empathy First: In personal and professional settings, lead with empathy. Acknowledge their effort before diving into critiques. For example, say, "I know you worked really hard on this," before addressing any issues. This balances the conversation and keeps emotions in check.

4. Practice Active Listening: When it's your turn to receive feedback, practice active listening. This means fully concentrating, understanding, and responding thoughtfully. It shows respect and can defuse tense situations.

5. Role-Play Scenarios: Before delivering bad news, practice with a friend or colleague. Role-playing helps you find the right words and tone, and makes you more comfortable in real situations.

6. Use Clear and Simple Language: Avoid jargon or overly complex explanations. Clear and simple language makes your message easier to understand and accept.

7. Follow Up: After delivering bad news or feedback, follow up to offer support, answer questions, and discuss next steps. This shows you care about their well-being and are invested in a positive outcome.

By bracing people for bad news, choosing the right moment, and leading with empathy, you can communicate more effectively and maintain strong relationships.