How MILLIONAIRES communicate…[tactical training]
Summary
- As co-CEO of Acquisition.com, I emphasize giving away free information to help others improve their businesses without the excessive costs of masterminds and coaching.
- Good communication should replace assumptions with curiosity and practice active listening to foster clarity and quick decision-making.
- Clearly communicated onboarding processes for clients can lead to faster and more successful outcomes.
- Over-communication is generally not a reason for employees or clients to leave; it is often the lack of it that leads to dissatisfaction.
- CEOs and leaders must set the standard for communication as it's vital for being liked and trusted, which is essential for business success.
- Effective communicators respond promptly, reach out for help, provide ample insight, and give thorough responses.
- Energy, engagement, and exploration are critical components of good communication, and emotional control is paramount to productive interactions.
- Communication can be a greater predictor of team success than individual intelligence or skill level.
- Distribute communication evenly across the team to foster better decision-making and trust within the organization.
- Encourage cross-departmental understanding and collaboration to avoid siloed teams and to drive innovation.
- To put good communication into action use the six Cs: Call out in meetings, Create opportunities for co-creation, Conduct surveys for input, Coach on feedback, Collaboration as a default, and Casual activities.
- Self-assess communication skills and observe the team to identify areas for improvement, leveraging the communication formula and the six Cs.
- Remember, clear and effective communication is at the core of strong leadership and organizational success.
Video
How To Take Action
I would suggest starting with replacing assumptions with curiosity. Instead of guessing why someone did something, ask them! Listen to their answers carefully to understand better. For example, if a team member is late with a project, ask why it's delayed instead of getting mad right away.
Next, set up a clear onboarding process for clients. Make sure they know what will happen and when. This will help them move forward quicker. For your team, create a guide that tells new employees what they need to know to start working well.
Remember to talk a lot about important things. If people leave, it's usually because they didn't get enough information, not because they got too much. Be the one to start the talking and set the example.
Also, answer quickly when people write or talk to you, ask for help when you need it, explain things well, and give full answers.
Three big parts of talking well are showing energy, being in the conversation, and wanting to learn. Keep feelings under control to keep talks useful.
Good talking is often more important than how smart someone is or how much they know. Spread talking around in your team to make better choices and build trust.
Here are six easy things to do to talk better:
- Call out people in meetings to make them talk.
- Create chances for working together, like brainstorming sessions.
- Conduct surveys to get thoughts from the team.
- Coach your team on how to give and take feedback.
- Make working together the normal thing to do. Ask questions in group settings, not just one-on-one.
- Do fun things together, like games or outings, to help people feel comfortable with each other.
Lastly, look at how you and your team talk right now. What needs to be better? Pick one of the six Cs to start working on and watch how it changes things. Good talking is key for leading well and making a business succeed.
Quotes
"Good communication is a bridge between confusion and clarity"
– Leila Hormozi
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"Nobody ever quits a job or a company because someone over communicated"
– Leila Hormozi
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"No spouse ever leaves a marriage because the other spouse over communicates"
– Leila Hormozi
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"Your employees, your team perceives how good you are by how well you communicate to them"
– Leila Hormozi
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"Communication itself was a greater predictor of success than individual intelligence or skill level of the team"
– Leila Hormozi
