Behind the Scenes of How I Run My Company

Summary

• My goal today is to break down what makes a workplace enjoyable and how we can begin instilling a positive culture immediately.
• Reflect on personal experiences with different types of bosses and how they influence your feelings about work.
• My first job at 24-Hour Fitness with my manager, Mike, taught me the value of good leadership, which includes clear communication, personal development, fairness, and making work fun.
• When Mike left and was replaced by an ineffective boss, the work environment rapidly declined, teaching me the importance of effective leadership.
• This experience influenced my desire to create a company culture that fosters a positive workplace, avoiding the negative outcomes of poor leadership.
• Positive reinforcement, such as encouragement and support from leaders, creates a work environment where people want to thrive.
• Punishment, on the other hand, leads to secrecy, stress, anxiety, resentment, and minimized effort from employees.
• Organizations use punishment because it works in the short-term, but it creates long-term dysfunction and requires constant escalation to maintain control.
• Positive reinforcement might take longer to show results, but it leads to genuine behavioral change and creates a more positive environment.
• Use immediate reinforcement for behaviors that contribute to company goals or exhibit company values.
• Recognize and reinforce positive behaviors promptly and consistently, using methods like direct messages, public acknowledgments, or physical gestures like high-fives.
• Encouragement and positive reinforcement should be practiced by everyone to develop a supportive work environment.
• Both positive reinforcement and punishment can produce results, but the former is more effective for long-term success and a healthier workplace culture.
• The timing of your response (latency) to a behavior is more critical than the intensity of the response in shaping future behavior.

Video

How To Take Action

I would suggest implementing a positive work culture that makes people happy to come to work. Here is how:

• Reflect on past jobs and bosses that made work great. Remember what they did that made you feel good.
• A good way to be a great leader is to communicate clearly, be fair, develop your team, and make work enjoyable.
• Avoid being like bad bosses who don’t talk to their team and are mean. This makes people unhappy and anxious.

To create a positive work environment, do these things:

• Use positive reinforcement like praises and support instead of punishing. This makes employees work better and feel safe.
• When you see someone do something good, tell them right away. It’s important to do this as soon as you see it.
• You can say "great job" in a private message, say something nice about them to everyone, smile at them in a meeting, give them a high-five, or mention their good work in a team meeting.
• Make this a habit for everyone, not just bosses. When coworkers support each other, everyone feels good.

Remember, positive actions that help the company should get attention right away. This builds a place where everyone wants to do their best every day.

Quotes

"I'll never forget it was my birthday and they had this thing at the gym where anyone that knows me super well knows I get startled easily and they would always like when I was least expecting it I could be training a client I could be cleaning something I could be trying to make a sale they would come from behind and scare me and on my birthday he put together this compilation video of like every time someone scared me in the gym apparently they had recorded it and I was just like wow like what kind of Boss does that like how freaking cool"

– Leila Hormozi

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"I remember he wasn't a good communicator so if like I reached out to him to ask him anything he didn't respond or it took him like a day or two days to respond to something"

– Leila Hormozi

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"It's crazy to me to think that just the person that leads an organization or even leads a department can create that for everybody else on the team"

– Leila Hormozi

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"I think that the reason that so many people nowadays say I don't want to work I'm like well we like to do things we like and so what that tells me is you just don't like work right"

– Leila Hormozi

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"The timing of your response to a behavior matters more than the power of the response"

– Leila Hormozi